CONTACT

Contact us

Last updated: 17 October 2026

If you have any questions about our products, orders, shipping or after-sales service, we're happy to help. For order enquiries, please include your order number so we can follow up quickly.

WhatsApp

+852 7051 8160

Product, order and after-sales enquiries

WhatsApp us

Email

support@lifegenwell.com

For attachments, photos or written enquiries

Send an email

Address

Unit 714, 7/F, Block B, Hong Kong Industrial Centre, Lai Chi Kok, Kowloon, Hong Kong

Please contact us before returning or sending anything.

Send a message

Fill in the form below and we'll reply by email. For order enquiries, please include your order number.

Before you contact us

  • For order enquiries, please give your order number and the email or phone number used when ordering.
  • If there's a problem with a product, photos of the product, packaging and batch or date marking help us check.
  • Please never send credit card numbers, passwords or copies of ID documents through any channel.
  • To access or correct your personal data, please email us with "Privacy enquiry" in the subject line.

Business information

  • Store name: Lifegen (活元)
  • Operator: 活元 (Lifegen)
  • Address: Unit 714, 7/F, Block B, Hong Kong Industrial Centre, Lai Chi Kok, Kowloon, Hong Kong
  • Email: support@lifegenwell.com

More information